Assemble: The website for volunteers

A video message for you from our Chief Executive, Beccy Speight

Keep in touch with your team and share your volunteering experience with other volunteers. The Assemble website provides many ways to connect, including via internal messaging, and you can also sign up to events for volunteers.

You can quickly and easily access resources and guidance to help with your volunteering role via the Document Hub. And the News section allows you to keep up to date with everything that's going on across the RSPB.

Keep in touch with your team and share your volunteering experience with other volunteers. The Assemble website provides many ways to connect, including via internal messaging, and you can also sign up to events for volunteers.

You can quickly and easily access resources and guidance to help with your volunteering role via the Document Hub. And the News section allows you to keep up to date with everything that's going on across the RSPB.

Our dedicated app makes it easy to access Assemble on the move. It's called RSPB Volunteering powered by Assemble. You can download it from the App Store for Apple devices and Google Play for Android devices.

For more info about the app and how to download it, check out our FAQs below.

For instructions on how to log into Assemble for the first time, please see our Frequently Asked Questions below.

Log In Now

To access Assemble, you can use your computer, tablet or smartphone.

All you need is an internet connection and a browser (eg Google Chrome, Firefox, Microsoft Edge or Safari).

There’s also a dedicated mobile app, so you can access Assemble on the move.

If you don't have access to a computer, tablet or smartphone, don’t worry – you can still volunteer for the RSPB. For example, if you’d like to update your contact details or apply for a volunteering opportunity, you can contact your line manager/the manager recruiting for the volunteering role and they will be able to help.

If you have lost your email invitation:

Please speak to your line manager, who will be able to help. They will be able to ask for your email invitation to be resent (via the “Talk to us” function on Assemble).

If you haven’t received your email invitation:

If you have given us your email address or we had your email address on our old volunteer management system, you should have received an email from “RSPB <mail@goassemble.com>" inviting you to Assemble.

If you can’t see the email in your inbox:

1. Please check your spam/junk/focused/other folders.
2. If you still can’t find the email, please ask your line manager to check if we have the correct email address for you on Assemble.
3. If your email address on Assemble is incorrect, please ask your line manager to update your email address. They can then ask for your email invitation to be resent to you (via the “Talk to us” function on Assemble).
4. If your line manager confirms that we do have the correct email address for you on Assemble, they will need to raise the issue via the “Talk to us” function on Assemble.

If you don’t have an email address, or you haven’t provided your email address to us, please contact your line manager, who will be able to help.

Before downloading the app, please log in for the first time through the desktop version of Assemble, by following the steps below:

1. Click the link in the Assemble email invitation we have sent you – this will take you to the Assemble log-in page.
2. On the login page, enter the email address your email invitation was sent to.
3. Next, enter the password that we sent in the email invitation.
4. Click “Sign in”.
5. On logging into Assemble for the first time, you’ll be prompted to change your password and set your privacy, consent and security preferences.
6. Once you’ve done this, you’re all set to download the app. The app is called “RSPB Volunteering powered by Assemble” and you can download it from the App Store for Apple devices and Google Play for Android devices.

The Assemble app uses the same username and password as the desktop version.

Do I need an email address to be able to use Assemble?

No, you don’t need an email address to be able to use Assemble. Please speak to your line manager, who will be able to help.

What should I do if I’ve forgotten my username/email?

Please contact your line manager, who will be able to help.

What should I do if I’ve forgotten my password?

1. Please go to https://volunteer.rspb.org.uk/auth/login and click the “Forgot password?” link at the bottom right of the screen.
2. On the next screen, enter your email address and press "Request Reset". (Please note: If a valid account with that email address cannot be found, you’ll be shown an error message indicating this. In this case, please speak to your line manager.)
3. You should receive an email within a couple of minutes. Be sure to check your junk/spam/focused/other folders if you do not receive it within 10 minutes.
4. Click the link in the email – this will take you to the "Set a new password" screen. (Remember to click the link within 60 minutes, or you'll need to repeat this step.)
5. In the "Set a new password" screen, enter your email address and your new password. Your password must be a minimum of eight characters, with at least one uppercase and one lowercase character as well as one number.

How do I change my password?

1. Log into Assemble, then click your profile icon (round button) in the top right corner and select “View profile details”.
2. Now click the “Password & Privacy” tab and scroll down to “Password” to change your password.

I’m an RSPB employee as well as a volunteer. Do I have two different Assemble accounts?

Yes, you will have two separate accounts – one for your employee role(s) and one for your volunteering role(s).

I’m having problems logging into Assemble. What should I do?

Please contact your line manager.

My Assemble account has been deactivated. What should I do?

If you have left all your roles within the RSPB, or if your role has reached its end date, your account will automatically become inactive, and you won't be able to access Assemble. 

If you would like to resume your volunteering role and reactivate your account, please speak to your line manager.

Why is it called “Assemble”?

Assemble is the name of the software we’ve chosen as the platform for our new volunteer website.

Why have you chosen Assemble?

Assemble is a tried and tested system used by lots of charities – RSPCA, Barnardo’s and Ramblers to name but a few – and of course, the RSPB. It’s secure, great to look at and easy to use, and it offers you, our volunteers, the power to:

• Update your own contact details
• Easily connect with your team and other volunteers
• Manage your tasks and shifts
• See what other volunteering opportunities are available
• And much more – at home and on the move

What if I need help using Assemble?

Assemble is designed to b simple to use, but if you ever get stuck and need help:

1.  We’ve developed a step-by-step user guide, which you can access once you’ve logged into Assemble. To view the user guide, simply click your profile icon (round button) in the top right corner and select “View profile details”. Then click the “Training” tab. You’ll find the Assemble user guide under “Optional training modules”.

If you’d like to search the user guide for a specific topic, you can click the “Support” button in the bottom right corner of the screen and type your question.

2. If you can’t find an answer to your question in the user guide, please speak to your line manager, who will be able to help.

The developers of Assemble are working to continuously improve accessibility of the website and app. If you have any concerns around Assemble’s accessibility, please let us know as we don’t want this to be a barrier.

Is my data safe in Assemble?

Yes, keeping your data safe is our top priority. Assemble is fully compliant with appropriate UK Data Protection Legislation. On top of that, you can manage your own data in Assemble.

If you want to know the legal details of how we look after your data, you can read our Volunteers privacy policy here.

Can I change my contact details in Assemble?

Yes, Assemble allows you to view and make changes to your personal information, contact details, special requirements, skills, interests and more – anytime, anywhere, without having to contact the RSPB.

To do this, click your profile icon (round button) in the top right corner of the Assemble website and select “View profile details”. Then click the different tabs in your profile (Details, Skills & Interests, Contacts, etc) to view and update them.

Can other volunteers see my profile in Assemble?

If you have the "Appear in volunteer directory" option enabled, other volunteers will be able to see your profile on the “Directory” pages. They will not see your contact details but will be able to send you a message.

If you have the "Appear in ‘Near me’" option enabled, other volunteers will be able to see that you live within a 20-mile radius of them. Don't worry, “Near me” will never reveal your specific location to any other volunteer.

To opt out of the “Volunteer directory” and “Near me”, click your profile icon (round button) in the top right corner of the Assemble website and select “View profile details”. Then click the “Contacts” tab.

How do I add/update my emergency contact information?

To add your emergency contact information, click your profile icon (round button) in the top right corner and select “View profile details”. Then click the “Contacts” tab and scroll down to “Emergency contacts”.

How do I access iLearn through my Assemble login?

1. Log into Assemble, then click your profile icon (round button) in the top right corner of the Assemble website and select “View profile details”
2. Click on the “Training” tab – there will be tiles for optional and mandatory training.
3. Click on the tile “Assemble: User Guides” – this will take you through to iLearn.
4. Once in iLearn, click on the RSPB logo located at the top-left of the screen – this will take you to the main landing page for iLearn (known as the Dashboard).
5. Scroll down to the relevant section and complete the courses required.