12 September 2014
We are members of the Fundraising Standards Board (FRSB) self-regulatory scheme. The Fundraising Standards Board works to ensure that organisations raising money for charity from the public do so honestly and properly.
As members of the scheme, we follow the Institute of Fundraising’s Codes of Fundraising Practice and comply with the key principles embodied in the Codes and in this Promise.
We are clear
The RSPB endeavours to resolve any complaints, including those about its fundraising, promptly and as amicably as possible. In the first instance please contact Membership Services (details below) about any fundraising issue.
If we are unable to resolve your concerns quickly, and a complaint falls within the Fundraising Standards Board Scheme, it will be referred to the Legal Compliance Manager who will, within seven days, provide you with a copy of the complaints procedure and a copy of the relevant Institute of Fundraising Code of Practice.