16 August 2016
Please note the RSPB is currently in the process of registering with the new Fundraising Regulator
These pages will be updated upon completion of registration and this will also include the Scottish Fundraising Complaints process.
We are members of the fundraising regulator self-regulatory scheme. The Fundraising Regulator works to ensure that organisations raising money for charity from the public do so honestly and properly.
As members of the scheme, we follow the Codes of Fundraising Practice and comply with the key principles embodied in the Codes and in this Promise.
We are clear
The RSPB endeavours to resolve any complaints, including those about its fundraising, promptly and as amicably as possible. In the first instance please contact Supporter Services (details below) about any fundraising issue.
If we are unable to resolve your concerns quickly, and a complaint falls within the Fundraising Regulator Scheme, it will be referred to the Legal Advisor - Supporter Relations, Corporate and Legal Services Team who will, within seven days, provide you with a copy of the complaints procedure and a copy of the relevant Institute of Fundraising Code of Practice.