What we're looking for
Do you like the idea of visiting our reserves in Northern Ireland, taking a friend or the family and its all absolutely free!! The RSPB prides itself on how it engages with the public, recent improvements have been made to our visitor facilities at both Belfast Window on Wildlife and Rathlins West Lighthouse Seabird Centre. We need to be sure that our high standards are being transferred across all of our sites and in our messaging. Therefore, the benefits of having a Mystery Visitor include: a cost-effective method of monitoring our customer service standards; an efficient way of identifying staff and volunteers that maybe need a little further training or guidance; a regular summary of our strengths and weaknesses; an effective deterrent against dishonesty, poor service or bad practice and a way of identifying sites which are under-performing.