Mystery Visitor

Posted:
Wednesday 31 January 2018
Vacancy type:
Practical conservation
Location:
Northern Ireland

What we're looking for

Do you like the idea of visiting our reserves in Northern Ireland, taking a friend or the family and its all absolutely free!! The RSPB prides itself on how it engages with the public, recent improvements have been made to our visitor facilities at both Belfast Window on Wildlife and Rathlins West Lighthouse Seabird Centre. We need to be sure that our high standards are being transferred across all of our sites and in our messaging. Therefore, the benefits of having a Mystery Visitor include: a cost-effective method of monitoring our customer service standards; an efficient way of identifying staff and volunteers that maybe need a little further training or guidance; a regular summary of our strengths and weaknesses; an effective deterrent against dishonesty, poor service or bad practice and a way of identifying sites which are under-performing.

The skills you need

Essential: You must have a keen eye for observation and an open mind. You'll need to be able to make your own decisions on how you feel you have been treated by staff, or on how the site was presented on the day of your arrival. You'll need to know how to find your way around a website, as well as find your way around the country to our reserves, and your own means of transport will be required. Your views and opinions will be taken very seriously and will contribute to the Quality Assurance plans for each of our sites – for this reason you'll need good communication skills and legible handwriting! A good level of physical fitness will be required to complete the visit to Rathlin especially. Desirable: Previous experience of being a Mystery Shopper Knowledge of the Tourism Industry.

Your time

Minimum:
Maximum 12 - 16 days per year
Duration:
ongoing
Period:
ongoing

What's in it for you?

Variety in your work. A chance to visit and cast an analytical and critical eye over three of our reserves, as well as researching RSPB's marketing online before you visit. You'll know that you're doing your bit to ensure that the people visiting Northern Ireland's Reserves are receiving the best possible service from the RSPB NI team. Flexible work schedule. You will receive the paperwork necessary for your evaluation and you will enjoy being able to arrive at work according to your own schedule. Once you have completed your assessment, you simply fill out the evaluation and submit it to RSPB NIHQ.

How to apply

Contact

Colin Graham, Northern Ireland Headquarters
Tel: 028 9049 1547
Email: Colin.Graham@rspb.org.uk

Notes

Training and guidance will be given prior to going out to sites. Appropriate checklists for making decisions and judgements will be provided and entry fees if applicable and travel expenses will be reimbursed.

Reference number 6262