What we're looking for
If you're a good 'people person', have bags of enthusiasm, are approachable and have great organisational skills, this could be the role for you! Join our friendly team at the RSPB London office situated in central London. We're looking to build a team of volunteers, each of whom can volunteer one day a week (or several if they chose), to ensure we have cover over a working week. You don't need to have previous administrative or office experience but a friendly manner and a willingness to learn new skills are a must! We'd train you in everything you need to know as part of your induction. Main tasks would include: Being responsible for answering the door intercom system, meeting and greeting visitors to the RSPB London office and assisting them in a professional and welcoming manner. Being the first point of contact for phone calls to the office; answering and directing incoming calls. This would include providing the public with information on wildlife enquiries, volunteering and other general enquiries. This may also include, on rare occasions, complaint handling. Working as part of the administrative team to manage the smooth, day-to-day running of the office. This would include tasks such as dealing with incoming and outgoing post, monitoring stationery supplies and maintaining a clean and safe office environment. Providing any other general administrative support tasks as needed such as updating databases and meeting support. Maintaining good working relationship with other office volunteers NB. You don't need to be a wildlife expert! We would brief you fully in everything you'd need to know, including how to handle wildlife enquiries, before starting in role.