Administrative Volunteer - looking for a great 'people person' with good organisational skills

Monday 11 June 2018
Vacancy type:
Office and administration
London Office

What we're looking for

If you're a good 'people person', have bags of enthusiasm, are approachable and have great organisational skills, this could be the role for you! Join our friendly team at the RSPB London office situated in central London. We're looking to build a team of volunteers, each of whom can volunteer one day a week (or several if they chose), to ensure we have cover over a working week. You don't need to have previous administrative or office experience but a friendly manner and a willingness to learn new skills are a must! We'd train you in everything you need to know as part of your induction. Main tasks would include: • Being responsible for answering the door intercom system, meeting and greeting visitors to the RSPB London office and assisting them in a professional and welcoming manner. • Being the first point of contact for phone calls to the office; answering and directing incoming calls. This would include providing the public with information on wildlife enquiries, volunteering and other general enquiries. This may also include, on rare occasions, complaint handling. • Working as part of the administrative team to manage the smooth, day-to-day running of the office. This would include tasks such as dealing with incoming and outgoing post, monitoring stationery supplies and maintaining a clean and safe office environment. • Providing any other general administrative support tasks as needed such as updating databases and meeting support. • Maintaining good working relationship with other office volunteers NB. You don't need to be a wildlife expert! We would brief you fully in everything you'd need to know, including how to handle wildlife enquiries, before starting in role.

The skills you need

You need to be a friendly and approachable person, a great organiser, confident using word and excel, the internet, comfortable using office equipment (such as video conference facilities, printer, phones etc.) and a good all round 'people person'! We'd also need you to be available to commit to this role for at least 6 months, though ideally more. Other skills include: • Great initiative, ability to work on your own and part of a team (with ongoing support from us of course!) • A good telephone manner and confidence in communicating with a variety of audiences • Good organisational skills with attention to detail • Good customer service skills to include a certain amount of resilience and a calm manner if needing to deal with complaint handling (very occasionally) • Ability to prioritise work to achieve deadlines and multi-task • Willingness to learn how to work with equipment such as digital projector and video conference facilities • Basic IT skills (e.g. confident using Microsoft Word, Excel and Outlook) • Outgoing, friendly, polite and proactive character. Desirable (but not essential) • Basic knowledge of wildlife • Administration experience

Your time

1-2 days per week (can be flexible on this including start and finish times), minimum commitment 6 months
all year

What's in it for you?

Our London Bridge office is a hub for a variety of teams from across the organisation. It is a regular base for a small number of the South East Regional Team, including the teams that deliver education sessions, activities in green spaces, external communications and recruit members. With the majority of our regional team based in Brighton, you will work remotely with colleagues there, particularly the Admin Team, with occasional travel in between. The London Office is also a hot desking hub. Working here you will meet a cross section of the organisation – including directors, external partners, volunteers, colleagues from other regions and our headquarters all regularly use the office. This is a great opportunity to utilise your existing skills and learn new ones, whilst working as part of a busy, friendly team in our regional office. You will develop communication skills and customer service skills while working as the office volunteer You will have plenty of opportunity to get a better understanding of how the RSPB operates, and you will be able to directly contribute to the conservation work that takes place in the South East.

How to apply


Aishwerya Raghav, London Office
Tel: 020 7940 3050
Email: Aishwerya.Raghav@RSPB.ORG.UK


Of course we wouldn't expect you to go out of pocket so we'd reimburse your travel expenses whenever you're volunteering for us and give you ongoing support in your role. To apply for this volunteer role, please send a CV and brief email to say why you think you'd be great for this role to Aishwerya Raghav. Closing date for CVs: Friday 6th July, 12 pm Interview date: Thursday 14th July Anticipated start date: Flexible but ideally July

Reference number 7306