Welcome Volunteer, Fairburn Ings

With over 60,000 engaged visits a year, Fairburn Ings is a very busy site. We aim to deliver first class customer care at all times as well as giving nature a home. We need passionate and enthusiastic people to support the reserve team in delivering a fantastic visitor experience in the Aire Valley. You will be the first point of call for visitors, providing them with the information that they need to get the most out of their visit. You will be enthusiastic and passionate about the reserve and about the work the RSPB does to look after it. You will actively encourage support for the RSPB through membership, giving people the opportunity to support us.

• To be able to lead and support in the delivery of the site's GREAT welcome system at all times • To advocate a positive 'can-do' membership culture, so that more membership conversations take place, with a higher proportion of those conversations resulting in members of the public joining and greater membership income for the RSPB. • Confidence in maximizing profits for our conservation work via the promotion of offers, products and loyalty card (only applicable on sites with a shop) • An infectious enthusiasm for nature and its conservation • A warm and friendly personality • The confidence to initiate conversations with the public • Able to communicate with visitors from all walks of life with differing knowledge and interest • The ability to listen and respond appropriately • The ability to inspire visitors to give nature a home where they live • Basic computer skills are needed for membership recruitment and operation of the tills • An awareness of Health and Safety

Minimum:

one day a week

Duration:

ongoing

Period:

all year round

• You may be looking for a way of putting something back, or you may have sales skills which you want to put to good use for a great cause • The chance to pass on your passion for nature to enthuse others • An induction to the site • Induction to the RSPB, it's vision and ways of working • Training in product knowledge, the GREAT Welcome system and membership recruitment • An opportunity to be part of the country's largest nature conservation charity • The opportunity to become part of a friendly, supportive team • An opportunity to take pride in your local nature reserve • Regular line management support • Opportunities to use and develop skills and personal initiative • Training in the safe use of all relevant equipment • Relevant H&S training • An RSPB uniform and name badge • References if appropriate

Contact

Lydia Tague, Fairburn Ings
Tel: 01977 628191
Email: Lydia.Tague@rspb.org.uk

Notes

Several volunteers are needed to provide greater flexibility. Appropriate training will be provided, and expenses will be re-imbursed where necessary.