What we're looking for
Do you have a love the natural world and enjoy providing great customer service? Do you have good knowledge of UK wildlife and are confident and enthusiastic in communicating about it? Are you looking to build your skills in the conservation sector? If so we'd like to hear from you! This role will be supporting the RSPB's Supporter Services Wildlife team in the delivery of their work to inspire current and potential supporters. We are looking for someone who has a passion for utilising their wildlife and conservation knowledge in order to deliver great customer service across a number of communication channels. You would have some great opportunities to learn more about nature first hand and be part of the amazing RSPB Wildlife team working to save nature. It will also include: Responding to enquiries sent by supporters and other members of the public via telephone, email, letters, and other customer service methods. Log all calls, emails, letters and other enquiries through our Wildlife Enquiries Logging System. Utilise and develop bird identification skills to support answering enquiries. Help support RSPB campaigns and events through interactions with our supporters and public. Reply to email and letters sent to Wildlife team after publication of Nature's Home magazine. Support other internal departments such as trading and the web team to promote RSPB tools and products.