Visitor Centre Assistant

Monday 11 March 2019
Vacancy type:
Office and administration, Publicity and promotional, Inspiring young people
Abernethy, Operation Osprey Project

What we're looking for

By providing visitors with incredible wildlife moments for 60 years, RSPB Loch Garten has built a strong reputation for great customer care and an exceptional visitor experience. In 2019, due to increased media coverage focussing on the incredible wildlife of the Cairngorms we are expecting an increase in visitor numbers. We need motivated and passionate volunteers to help us maintain our high standards and ensure all our visitors receive a warm welcome and have a wholly positive experience. As the faces of the Osprey Centre, our Visitor Centre Assistants are vital - chatting to visitors, answering questions and sharing their passion for the amazing wildlife around them. We need our visitors to be inspired and enthused so that they choose to support our work through membership, one of the most important sources of income for the organisation. As a Visitor Centre Assistant, you will work closely with other volunteers and the Visitor Experience team to: • Greet every visitor to the centre with a warm smile and strike up a conversation. • Offer information about the wildlife and the reserve itself, including upcoming events and activities, to ensure visitors have what they need for an enjoyable visit. Listening to the visitors' individual needs is key. • Promote RSPB membership as a meaningful way to support nature. • Help to run events when necessary and support the delivery of daily activities. • Keep the centre clean and tidy and looking great. This includes restocking leaflets, tidying the Discovery Zone and undertaking daily checks on activities and signage.

The skills you need

A warm and friendly personality, the confidence to initiate conversations with the public, an interest in and passion for wildlife, the ability to communicate with visitors from all walks of life with varying levels of interest and knowledge, the ability to listen and respond to visitors appropriately, a passion to inspire people to become more aware of the natural world, a positive 'can-do' attitude to membership, so that more membership conversations take place, with a higher proportion of those conversations resulting in members of the public joining and greater membership income for the RSPB.

Your time

1-2 days or part days a week – days/hours can be flexible.
6 months
April to September (potential for October) 2019

What's in it for you?

You will be working in one of the most beautiful nature reserves in Europe, among scarce and endangered wildlife and critically rare habitats. You'll have the opportunity to share your knowledge and passion with visitors from all across the globe – you really never know who you'll meet next! You'll be working as part of a vibrant and dynamic team of staff and volunteers, some who have been part of Loch Garten for decades and some who are brand new. You'll be able to share in their knowledge and build strong and lasting relationships. By promoting RSPB membership, you'll be making a real and tangible difference to nature conservation. Your work will directly allow the RSPB to carry out meaningful change, both on Abernethy and across the UK. You'll receive a full induction and training and will be supported by a dedicated line manager throughout your time in this role. The chance to learn about and explore the incredible place that is RSPB Abernethy, meeting reserve staff and receiving insight into the wider work that goes on here. Learning is a really important part of the role – we don't expect anyone to be an expert from day one! The RSPB is an active and exciting conservation charity, the largest in Europe! We can help you gain skills and give you a valuable insight into our work.

How to apply


Jess Tomes, Abernethy, Operation Osprey Project
Tel: 01479 831476 (April-Aug)


Appropriate training and RSPB uniform will be provided and expenses will be re-imbursed where necessary. The time requirements of this role are flexible so even if you can only spare a few hours one day a week, we still want to hear from you.The RSPB is the UK charity working to secure a healthy environment for birds and wildlife, helping to create a better world for all of us. We belong to BirdLife International, the global partnership of bird conservation organisations. Your time and skills could make a real difference to the work of the RSPB and it would be great if you could join us. Nature is amazing – help us keep it that way.

Reference number 8971