What we're looking for
By providing visitors with incredible wildlife moments for 60 years, RSPB Loch Garten has built a strong reputation for great customer care and an exceptional visitor experience. In 2019, due to increased media coverage focussing on the incredible wildlife of the Cairngorms we are expecting an increase in visitor numbers. We need motivated and passionate volunteers to help us maintain our high standards and ensure all our visitors receive a warm welcome and have a wholly positive experience. As the faces of the Osprey Centre, our Visitor Centre Assistants are vital - chatting to visitors, answering questions and sharing their passion for the amazing wildlife around them. We need our visitors to be inspired and enthused so that they choose to support our work through membership, one of the most important sources of income for the organisation. As a Visitor Centre Assistant, you will work closely with other volunteers and the Visitor Experience team to: Greet every visitor to the centre with a warm smile and strike up a conversation. Offer information about the wildlife and the reserve itself, including upcoming events and activities, to ensure visitors have what they need for an enjoyable visit. Listening to the visitors' individual needs is key. Promote RSPB membership as a meaningful way to support nature. Help to run events when necessary and support the delivery of daily activities. Keep the centre clean and tidy and looking great. This includes restocking leaflets, tidying the Discovery Zone and undertaking daily checks on activities and signage.