Information Assistant, Bempton Cliffs

Wednesday 5 July 2017
Vacancy type:
Publicity and promotional, Helping visitors at our reserves
Bempton Cliffs

What we're looking for

With over 100,000 visitors a year, Bempton Cliffs is a very busy reserve. We aim to deliver first class customer care at all times, as well as giving an outstanding home to nature. We are looking for someone to provide a warm welcome to all our visitors, providing them with the information they need to make the most of their visit. We need you to be able to enthuse people about wildlife and the RSPB, and actively encourage visitors to complete satisfaction surveys. Other duties include answering telephone enquiries and promoting events/activities.

The skills you need

Essential •Approachable, with a friendly demeanour •A desire to help people and exceed expectations through excellent customer care •Self motivated •Enjoy being part of a team •Confidence to initiate conversations with and talk to members of the public •Ability to communicate well and listen •Enthusiasm for wildlife and conservation •Willingness to undertake appropriate training and personal development •Previous experience with communicating with a wide range of audiences Desirable •Awareness of Health and Safety at work •Familiarity with Bempton Cliffs •First Aid certificate •Knowledge of some RSPB work •Confidence to ask people to join the RSPB •Able to work calmly under pressure •Demonstrable commitment to conservation or the environment

Your time

All year but in particular April to September

What's in it for you?

•The chance to pass on your passion for nature to enthuse others •Training, including customer service. •An opportunity to be part of the country's largest nature conservation charity •The opportunity to become part of a friendly, supportive team •Regular line management support •Opportunities to use and develop skills and personal initiative •An opportunity to develop great communication skills by dealing with large numbers of the public •References if appropriate

How to apply


Scott Smith, Bempton Cliffs
Tel: 01262 422212


Background information training will be provided. Travel expenses can be reimbursed (up to a 25 mile radius). Reference number: 905 The RSPB is the UK charity working to secure a healthy environment for birds and wildlife, helping to create a better world for all of us. We belong to BirdLife International, the global partnership of bird conservation organisations. Your time and skills could make a real difference to the work of the RSPB and it would be great if you could join us.

Reference number 905