Frequently asked questions
Find out more information about our most asked questions.
What membership choices do you offer?
If you are aged 16 or over, you can buy membership online for yourself and/or someone else. Choose the following options:
- An individual membership for one adult aged 19 years or over.
- Membership for two adults at one address.
- Family membership for up to two adults and all children aged under 19 years at one address.
For adult and family memberships you can choose how much to give. The more you can give, the more we can do for birds, nature and the environment.
Fixed-price Wildlife Explorer memberships are also available for one child (aged under 19 years) or all children (aged under 19 years) at one address.
Can I buy membership if I am under 16?
We do not allow children under 16 years old to purchase memberships without the consent of a parent or guardian. If you are under 16 and…
- want to join with one or more adults, please ask them to fill out the form for a family membership.
- want to join without an adult on the membership, you have two options. You can ask a parent or guardian to complete the online joining form on your behalf. Or, you can print a joining form and ask a parent or guardian to complete it and post it to us.
How can I pay for membership?
You can pay for your membership online by Direct Debit or by credit card (Visa, Mastercard or Maestro – we regret that at present we are unable to take payment by other card types).
Paying by Direct Debit helps us ensure that every pound possible is spent on birds, wildlife and the places where they live. If you pay by Direct Debit, the full membership payment can be debited from your account once a year, or in quarterly or monthly instalments. For quarterly and monthly payments for Wildlife Explorer memberships, we adjust the final payment so you only pay the exact annual amount.
If you pay by Visa, Mastercard or Maestro, the full annual payment will be charged to your card within a few days of completing the form.
If you would like to pay by any other method, please contact our membership services department on 01767 693 680.
What will you do with my personal information?
The RSPB is committed to protecting your privacy and security. Whenever you provide personal information, we will treat that information in accordance with UK Data Protection legislation and Internet best practice. Further details can be found on our Privacy and security page.
What is the address finder?
To help ensure posted information arrives promptly, wherever possible we use addresses listed in Royal Mail's UK postal address file. We use details of postcode and house number (or name) to look up the address held by Royal Mail.
If you don't know the postcode, you live outside the UK, or you think that the Royal Mail list is incorrect, you can enter the address details manually.
What start date should I choose for gift membership?
If you are giving membership as a gift for a special occasion, such as a birthday, simply use the occasion date as the membership start date. For example, if you would like to give a gift membership for a birthday in three weeks’ time, please use the birthday as the membership start date.
Please note that it can take approximately 10 working days for the pack to arrive at the household. So, if you choose to have the pack sent to the new member, it will be despatched 10 working days before the membership start date to ensure it arrives in time. If you choose to have the pack sent to you, we will despatch it as soon as possible and it will arrive within 10 working days.
When it is time for the membership to be renewed, a notice will be sent to the person who paid for the gift. If there is no response, then a renewal notice will be sent to the new member(s).
Gift memberships can be set up for adults or children.
When will the membership pack arrive?
Every new member household will receive a membership pack.
If you are joining as a new member yourself, the pack will be sent directly to you and should arrive in approximately 10 working days of submitting the online form.
If you are giving membership as a gift, you will be offered the choice of having the membership pack sent either to your address or directly to the new member’(s’) address.
- If the pack is sent to you, it will be despatched immediately and should arrive in approximately 10 working days of submitting the online form.
- If it is sent to the new member, it will be posted 10 working days before the membership start date.
New member packs sent to international addresses will be despatched as above, but delivery dates will vary depending upon the destination.
Postage costs are included in the membership fee.
When will I receive my joining gift?
All joining gifts except bird feeders or boxes are enclosed in the Membership pack.
Bird feeders and boxes are posted separately to the new member household. Please allow up to 28 days for delivery. For gift memberships, please allow up to 28 days from the membership start date for delivery to the new member household.
Joining gifts can only be sent to UK addresses. The membership joining form offers the option to not receive a joining gift.
Can people living overseas join the RSPB?
People living outside the UK can receive or take-up RSPB membership. Membership packs will be despatched as normal but delivery times will vary depending upon the destination.
Joining gifts cannot be sent to addresses outside the UK.