A volunteer work party of three people works at clearing an area at RSPB Strumpshaw Fen nature reserve

Assemble – our new website just for you

We’re thrilled that Assemble, our new website for you, our volunteers, is now live. It will revolutionise how you can engage with the RSPB, your team and other volunteers, and enhance how we support you to take action for nature.

Welcome to Assemble

A video message for you from our Chief Executive, Beccy Speight

Manage your details, shifts and more

A laptop with the Assemble homepage open on the screen set against a blue background

Our new volunteer website and App allows you to easily view and update your personal details (address, email, phone number, etc) and manage your volunteering shifts and tasks. All in one place – anytime, anywhere.

You can also explore what other volunteering opportunities are available, easily apply online and even let us know about a skill you’d like to offer the RSPB.

Stay connected with the RSPB

A variety of garden birds perched on a feeder filled with seed

Keep in touch with your team and share your volunteering experience with other volunteers. Our new website provides many ways to connect, including via internal messaging, and you can also sign up to events for volunteers.

Through the Document Hub in Assemble, you can quickly and easily access resources and guidance to help with your volunteering role. And the News section allows you to keep up to date with everything that is going on across the RSPB.

Connect on the go with the mobile App

A mobile phone showing the Assemble app home screen set against a blue background

To make it as easy as possible for you to use our new volunteer website while on the move, there’s a dedicated App optimised for your mobile devices. You can download it from the App Store for Apple devices and Google Play for Android devices.

Please see our FAQs below for more info about the App and how to download it.

Blue bark texture background

Start using Assemble

For instructions on how to log into Assemble for the first time, please see our Frequently Asked Questions below.

Logging in for the first time

What do I need to use Assemble? chevron-down

To access Assemble, you can use your computer, tablet or smartphone.

 

All you need is an internet connection and a modern browser (eg Google Chrome, Firefox, Microsoft Edge or Safari).

 

There’s also a dedicated RSPB Assemble App, which is optimised for use on mobile devices and allows easier access while on the move.

 

If you don't have access to a computer, tablet or smartphone, don’t worry – you can of course still volunteer for the RSPB. For example, if you’d like to update your contact details or apply for a volunteering opportunity, you can contact your line manager / the manager recruiting for the volunteering role and they will be able to help.

 

 

How do I log into Assemble for the first time? chevron-down

If you have given us your email address or we had your email address on our old volunteer management system, you will have received an email from “RSPB <mail@goassemble.com>" inviting you to Assemble. If you don’t have an email address, or you haven’t provided your email address to us, please contact your line manager, who will be able to help. 

 

1. Click the link in the email invitation – this will take you to the Assemble log-in page. 

 

2. On the log-in page, enter the email address that we sent your email invitation to. 

 

3. Next, enter the password that we sent to you in the email invitation. 

 

4. Click “Sign in”.

 

5. On logging into Assemble for the first time, you’ll be prompted to change your password and set your privacy, consent and security preferences. 

 

6. Once you’ve done this, please review your profile details and add your emergency contact information and you’re all set – we hope you’ll enjoy using Assemble. 

 

If you’d like to download the App: before downloading the App, please log in for the first time through the desktop version of Assemble, by following steps 1 to 6 above. Once you’ve done this, you can then download the App. The Assemble app uses the same username and password as the desktop version. 
 

 

 

What should I do on my first visit of the Assemble website? chevron-down

On your first visit, please: 

 

- review your profile details and update them if required. 

 

- add your emergency contact information – this is really important to ensure we know who to contact in an emergency. 

 
To review your profile details, click your profile icon (round button) in the top right corner and select “View profile details”. Then click the different tabs in your profile (Details, Skills & Interests, Contacts, etc) to view them.  


To add your emergency contact information, click the “Contacts” tab in your profile and scroll down to “Emergency contacts”. 

How do I add/update my emergency contact information? chevron-down

To add your emergency contact information, click your profile icon (round button) in the top right corner and select “View profile details”. Then click the “Contacts” tab and scroll down to “Emergency contacts”.

I have lost or haven’t received my email invitation to Assemble. What should I do? chevron-down

If you have lost your email invitation: 

 

Please speak to your line manager, who will be able to help. They will be able to ask for your email invitation to be resent (via the “Talk to us” function on Assemble).

 

If you haven’t received your email invitation: 

 

If you have given us your email address or we had your email address on our old volunteer management system, you should have received an email from “RSPB <mail@goassemble.com>" inviting you to Assemble.

 

If you can’t see the email in your inbox:

 

1. Please check your spam/junk/focused/other folders. 

 

2. If you still can’t find the email, please ask your line manager to check if we have the correct email address for you on Assemble.


3. If your email address on Assemble is incorrect, please ask your line manager to update your email address. They can then ask for your email invitation to be resent to you (via the “Talk to us” function on Assemble). 


4. If your line manager confirms that we do have the correct email address for you on Assemble, they will need to raise the issue via the “Talk to us” function on Assemble. 

 

If you don’t have an email address, or you haven’t provided your email address to us, please contact your line manager, who will be able to help.

 

I’d like to download the App. How do I do this? chevron-down

Before downloading the App, please log in for the first time through the desktop version of Assemble, by following the steps below.

 

1. Click the link in the Assemble email invitation we have sent you – this will take you to the Assemble log-in page.

 

2. On the log-in page, enter the email address that we sent your email invitation to.

 

3. Next, enter the password that we sent to you in the email invitation.

 

4. Click “Sign in”.

 

5. On logging into Assemble for the first time, you’ll be prompted to change your password and set your privacy, consent and security preferences.

 

6. Once you’ve done this, you’re all set to download the App. The App is called “RSPB Volunteering powered by Assemble” and you can download it from the App Store for Apple devices and Google Play for Android devices.

 

The Assemble app uses the same username and password as the desktop version. 

Username/email and password queries

Do I need an email address to be able to use Assemble? chevron-down

No, you don’t need an email address to be able to use Assemble. Please speak to your line manager, who will be able to help.

What should I do if I’ve forgotten my username/email? chevron-down

Please contact your line manager, who will be able to help.

What should I do if I’ve forgotten my password? chevron-down

1. Please go to https://volunteer.rspb.org.uk/auth/login and click the “Forgot password?” link at the bottom right of the screen.

 

2. On the next screen, enter your email address and press "Request Reset". (Please note: If a valid account with that email address cannot be found, you’ll be shown an error message indicating this. In this case, please speak to your line manager.)

 

3. You should receive an email within a couple of minutes. Make sure to check your junk/spam/focused/other folders if you do not receive it within 10 minutes.

 

4. Click the link in the email – this will take you to the "Set a new password" screen. (Please be aware that if you do not click the link within 60 minutes, you will need to repeat this process again.)

 

5. In the "Set a new password" screen, enter your email address and your new password. Your password must be a minimum of eight characters, with at least one uppercase and one lowercase character as well as one number.

How do I change my password? chevron-down

1. Log into Assemble, then click your profile icon (round button) in the top right corner and select “View profile details”.

 

2. Now click the “Password & Privacy” tab and scroll down to “Password” to change your password.

I’m an RSPB employee as well as a volunteer. Do I have two different Assemble accounts? chevron-down

Yes, you will have two separate accounts – one for your employee role(s) and one for your volunteering role(s).

Issues with logging in

I’m having problems logging into Assemble. What should I do? chevron-down

Please contact your line manager in the first instance.

My Assemble account has been deactivated. What should I do? chevron-down

If you have left all your roles within the RSPB, or if your role has reached its end date, your account will automatically become inactive, and you won't be able to access Assemble. 

 

If you would like to resume your volunteering role and reactivate your account, please speak to your line manager.

About Assemble

Why is it called “Assemble”? chevron-down

Assemble is the name of the software we’ve chosen as the platform for our new volunteer website. 

Why have you chosen Assemble? chevron-down

Assemble is a tried and tested system that’s already being used by lots of other charities – RSPCA, Barnardo’s and Ramblers to name but a few. We’ve chosen to use it because it’s secure, great to look at and easy to use, and it offers you, our volunteers, the power to:

 

- update your own contact details

 

- easily connect with your team and other volunteers

 

- manage your tasks and shifts

 

- see what other volunteering opportunities are available

 

- and much more – at home and on the move.

How easy is Assemble to use? What if I need help? chevron-down

Assemble is simple to use, just like using Amazon or a social media platform such as Facebook.

 

If you ever do need help:

 

1. We’ve developed a step-by-step user guide, which you can access once you’ve logged into Assemble. To view the user guide, simply click your profile icon (round button) in the top right corner and select “View profile details”. Then click the “Training” tab. You’ll find the Assemble user guide under “Optional training modules”. 

 

If you’d like to search the user guide for a specific topic, you can click the “Support” button in the bottom right corner of the screen and type your question. 

 

2. If you can’t find an answer to your question in the user guide, please speak to your line manager, who will be able to help.  

 

The developers of Assemble are working to continuously improve accessibility of the website and App. If you have any concerns around Assemble’s accessibility, please let us know as we don’t want this to be a barrier.

Is my data safe in Assemble? chevron-down

Yes, keeping your data safe is our top priority. Assemble is fully compliant with appropriate UK Data Protection Legislation. On top of that, you can manage your own data in Assemble.

 

If you want to know the legal details of how we look after your data, you can read our Volunteers privacy policy here.

Can I change my contact details in Assemble? chevron-down

Yes, Assemble allows you to view and make changes to your personal information, contact details, special requirements, skills, interests and more – anytime, anywhere, without having to contact the RSPB.

 

To do this, click your profile icon (round button) in the top right corner of the Assemble website and select “View profile details”. Then click the different tabs in your profile (Details, Skills & Interests, Contacts, etc) to view and update them.

Can other volunteers see my profile in Assemble? chevron-down

If you have the "Appear in volunteer directory" option enabled, you will be discoverable by other volunteers using the “Directory” pages. They will not see your contact details but will be able to send you a message.

 

If you have the "Appear in ‘Near me’" option enabled, other volunteers will be able to see that you live within a 20-mile radius of them. Don't worry, “Near me” will never reveal your specific location to any other volunteer.

 

To opt out of the “Volunteer directory” and “Near me”, click your profile icon (round button) in the top right corner of the Assemble website and select “View profile details”. Then click the “Contacts” tab.