Welcome Team volunteers - Pagham Harbour & Medmerry

Our Welcome Team are based in our visitor centre at Pagham Harbour, meeting and greeting visitors, helping them with enquiries and providing information about the reserve.

Thursday 28 April 2016
Vacancy type:
Showing people wildlife, Helping visitors at our reserves
Pagham Harbour & Medmerry Nature Reserves

What we're looking for

Our Welcome Team are based in our visitor centre at Pagham Harbour, meeting and greeting visitors, helping them with enquiries and providing information about the reserve. The team comprise of a number of dedicated volunteers, whose tasks include: •welcoming visitors, answering enquiries and providing orientation information •updating the daily bulletin boards e.g. wildlife sightings •shop duties e.g. stock taking/topping up merchandise as required •serving visitors with refreshments (we have a tea/coffee machine and sell ice cream, cold drinks etc.) •promoting and 'selling' RSPB membership •answering the telephone, and taking event and education booking enquiries. •keeping the Visitor Centre clean and maintained e.g. updating displays, refilling leaflets, cutting shrubbery, filling bird feeders…

The skills you need

Necessary: • A great 'people person'! i.e. excellent communication and interpersonal skills, polite, friendly • A patient and understanding manner • A warm and friendly telephone manner • A willingness to operate a till and credit card machine • An ability to work out small sums – money handling • Ability and willingness to work alone at times. Desirable: • An interest in the work of a Nature Reserve and native wildlife • Knowledge of Pagham Harbour & Medmerry (Wardens are usually on-hand to answer questions. Information file and induction are provided) • Ability to work as part of a small team.

Your time

2 half days a month ideally
all year round

What's in it for you?

•Opportunities to learn about and make a valuable contribution to the work of the RSPB, Nature Reserve and wildlife conservation •The chance to attend regular volunteer social events •After a satisfactory period of volunteering, staff will provide a professional reference.

How to apply


Roger Johnson, Pagham Harbour & Medmerry Nature Reserves
Tel: 01243 641508
Email: roger.johnson@rspb.org.uk


Initial and ongoing support provided: • A full induction with the Visitor Services Warden before starting, to ease you into the role. • A chance to shadow an experienced member of the Welcome Team to gain confidence. • A copy of the RSPB volunteer handbook • Access to the Pagham Harbour Welcome Team file, which is regularly updated with relevant news • 6-monthly one to ones with the Visitor Services Warden which gives the opportunity for personal development (if desired) • Access to the advice and guidance of a mentor – a volunteer with experience of the role • Opportunities for training (if required/desired) • An invite to our annual volunteer social event at the reserve – a chance to meet the team, other Pagham Harbour volunteers, and for staff to say a big 'thank you'! • RSPB would reimburse you for all out- of- pocket expenses, invite you to regional volunteer thank you events, send you copies of our bi-annual volunteer newsletter, and give you ongoing support in your role. There is free car parking at the Visitor Centre You are entitled to free hot drinks during your shift The RSPB works for a healthy environment rich in birds and wildlife. It relies on the support and generosity of volunteers to make a difference. The RSPB is the UK Partner of the global federation of conservation organisations, Bird Life International.

Reference number 5976