What we're looking for
As a member of the Welcome Team, you will be giving our visitors a warm welcome to RSPB Saltholme. This is possibly the most important role on the reserve; after all first impressions are everything! We want someone who has a passion for customer service and an infectious enthusiasm for wildlife. We aim to deliver a first-class welcome to every visitor, pass on our love of wildlife and the RSPB, and actively encourage non-members to join. Previous experience in a reception or customer service role would be an advantage but is not essential as we will give you all the training you need. Responsibilities will include Welcome visitors to the reserve and record visitor numbers Use the tills to take payments, make refunds and process retail sales. Answer the telephone and transfer calls. Communicate with staff and volunteers using our internal radios. Assist with event booking and promotion. Hire out equipment such as binoculars and mobility scooters. Keep the welcome area tidy and clean. Complete checks in other areas of the Visitor Centre as necessary e.g.. washrooms. Promote RSPB membership. Actively promoting the messages and ideals of the RSPB.