Welcome Team Volunteer, Saltholme

Posted:
Wednesday 17 January 2018
Vacancy type:
Publicity and promotional, Helping visitors at our reserves
Location:
Saltholme

What we're looking for

As a member of the Welcome Team, you will be giving our visitors a warm welcome to RSPB Saltholme. This is possibly the most important role on the reserve; after all first impressions are everything! We want someone who has a passion for customer service and an infectious enthusiasm for wildlife. We aim to deliver a first-class welcome to every visitor, pass on our love of wildlife and the RSPB, and actively encourage non-members to join. Previous experience in a reception or customer service role would be an advantage but is not essential as we will give you all the training you need. Responsibilities will include •Welcome visitors to the reserve and record visitor numbers •Use the tills to take payments, make refunds and process retail sales. •Answer the telephone and transfer calls. •Communicate with staff and volunteers using our internal radios. •Assist with event booking and promotion. •Hire out equipment such as binoculars and mobility scooters. •Keep the welcome area tidy and clean. •Complete checks in other areas of the Visitor Centre as necessary e.g.. washrooms. •Promote RSPB membership. •Actively promoting the messages and ideals of the RSPB.

The skills you need

An enthusiasm for nature and its conservation A warm and friendly personality The confidence to initiate conversations with the public The ability to listen and respond appropriately The ability to inspire visitors to give nature a home where they live An awareness of Health and Safety A proactive 'can-do' attitude Basic IT skills

Your time

Minimum:
1 day per week, choice of shifts available (see notes)
Duration:
Ongoing
Period:
All year round

What's in it for you?

We will provide you with the opportunity to gain valuable experience in a vibrant and varied visitor centre. We will provide you with an RSPB uniform and name badge to wear on duty, and all the training you need to become an integral part of the team here at RSPB Saltholme. As a thank you, you will receive free entrance to RSPB reserves as well as 20% discount on selected items in the shop and café.

How to apply

Contact

Craig McNeil, Saltholme
Tel: 01642 546625
Email: Craig.McNeil@rspb.org.uk

Notes

Commitment One day a week, either full or half day. 9.15am – 5.00pm (4.00pm in the Winter) 9.15am – 1.30pm 12.30pm - 5.00pm (4.00pm in the Winter)

Reference number 7506