Visitor Experience Duty Officer

Posted:
Wednesday 29 January 2020
Vacancy type:
Publicity and promotional, Inspiring young people, Helping visitors at our reserves
Location:
Abernethy, Operation Osprey Project

What we're looking for

The Loch Garten Nature Centre has recently undergone a redevelopment, funded by European Structural Funds, and we want people visiting our refurbished facility to be met with a smile. You will actively provide a warm welcome for all visitors, thank RSPB members for their support and ensure that visitors' needs are understood and met to the best of our ability. The Centre can be a busy and exciting place, especially during weekends and holidays, and we aim to provide excellent customer service and care. Our aim is to maximise contact with all our visitors, as a face-to-face experience is often so much more rewarding. We need your help to meet and greet families, including children, and other visitors of all ages and nationalities; to show, explain and interpret the Caledonian pineforest surrounding the Centre, including our breeding ospreys, and the conservation work we undertake on the wider reserve as part of the Cairngorms Connect partnership. We run a series of hands-on activities for children and families, as well as a programme of special events eg guided walks, themed weekends etc and your help with these added extras will always be welcomed! Occasionally you may be asked to walk the forest trails near the centre, interacting with our visitors out in the forest and ensuring that all visitors are respecting the reserve and behaving responsibly in accordance with the Scottish Outdoor Access Code.

The skills you need

You'll need to have the confidence to strike up conversations with members of the public, a desire to help, an enthusiasm for wildlife and conservation, but most important of all, you'll need a friendly demeanour and a ready smile!

Your time

Minimum:
1 day per week
Duration:
Ongoing
Period:
April to end of October

What's in it for you?

This role will suit someone who loves to meet and talk to visitors of all ages and from all walks of life, who would gain satisfaction from passing on their passion about wildlife and enjoy learning more. You will be amazed at how fulfilling it can be to positively impact on people's enjoyment, and open their eyes to the wonders of the Caledonian pineforest, ospreys and other wildlife. For many people, a visit to Loch Garten can be a spring-board for what becomes a new-found passion and life-long interest in wildlife. You will be made welcome as an essential part of an enthusiastic, positive-thinking team and will be supported by your committed, enthusiastic and passionate colleagues. It's also a great opportunity to work at the RSPB's second largest (and arguably best!) nature reserve, alongside some spectacular Highland wildlife, including ospreys, red squirrels, crested tits, dragonflies and tooth fungi, whilst making a real difference to the work of the RSPB. The Caledonian pineforest which surrounds the centre is also a beautiful and uplifting place to be! The RSPB is an active and exciting conservation charity, the largest in Europe! We can help you gain skills and give you a valuable insight into our conservation work. All necessary training will be provided and travel expenses will be reimbursed where appropriate.

How to apply

Contact

Fergus Cumberland, Abernethy, Operation Osprey Project
Tel: 01479 831476 (April-Aug)
Email: Fergus.Cumberland@RSPB.ORG.UK

Notes

Appropriate training will be provided and expenses will be re-imbursed where necessary. The RSPB is the UK charity working to secure a healthy environment for birds and wildlife, helping to create a better world for all of us. We belong to BirdLife International, the global partnership of bird conservation organisiations. Your time and skills could make a real difference to the work of the RSPB and it would be great if you could join us.

Reference number 9164